Avert IT downtime and its detrimental effects.
Leverage Our Service that proactively oversee the health and performance of each system component.
Faster Mean Time to Repair
Ascertain your environment’s configuration where each business application is mapped to the IT component supporting to host it. As a result, execute root cause analysis faster and apply resolution more effectively.
Cost of Downtime
System downtime may range from just causing inconvenience, being impactful and even spiral into a detrimental state. Its impact may cripple a business. This possibility may be managed and averted.
Optimized according to your Custom environment
Physical or virtual, on premise or collocated, any custom requirement shall be in the center of solution design to provide the right support for your unique environment.
Benefit from world-class IT Support Services at a reasonable budget.
ePLDT’s Managed IT Services may assist in infra architecture design, in actual implementation and to monitor, manage and optimize your IT Enterprise System. You can greatly focus on the strategic initiatives for your core business.
Managed IT Infrastructure Services
Proactive Monitoring
Machine health is reflected by its real-time usage, available capacity, and possible errors. Numerous metrices or resources utilized serve as basis of foresight for resources needed and thresholds to be set.
In addition – Service Request Management coupled with Incident Management is rendered to provide coordination with Customer’s internal stakeholders with vendors or suppliers. Last, Report Generation, Asset Lifecycle and Knowledge Management complete the theme of deliverables for this offering.
Managed Infrastructure
In addition to every deliverable of Proactive Monitoring – ePLDT assumes ownership of maintaining SLAs and prevention of downtime.
Problem Management, Change Management, Vendor Management and Incident Resolution completes its deliverables for the highest value proposition possible.
Other Professional Services
Infrastructure Consulting
Enterprise Architecture driven consulting aimed at improving the strategic intent, overall design, efficiency and effectiveness of the client’s information technology capabilities or functions.
Project Implementation
Project Implementation and System Integration provide a wide range of services to address all aspects of application implementation and system integration.
Data Privacy Consulting
ePLDT’s Data Privacy Consulting ensures your firm’s compliance with the Data Privacy Act of 2012 by employing guidance in the way you process and manage personal data.
Data Science Services
ePLDT Data Science Services provide analytics expertise by creating data-driven insights to inspire better business decisions and processes.
IT Infrastructure Services
ePLDT IT Infrastructure Services includes services ranging from the design and supply to the actual configuration and roll out of the clients network, server, storage and database infrastructure requirements. Fine tuning and optimization of the these infrastructure would also form part of IT Infrastructure Services.
