ePLDT, Inc. respects our customers’ fundamental right to privacy, and we commit to take great care in safeguarding your personal data. ePLDT has developed a Privacy Policy that aims to ensure that we adopt and observe appropriate standards for personal data protection in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 and its implementing rules and regulations.
While our Privacy Policy sets out the general principles that govern the collection, use, and disclosure of our customers’ personal information, we have also developed this Privacy Commitment to inform you more specifically about our privacy practices.
As customers of ePLDT, we collect and maintain some basic information about you. We do so only for the following purposes:
*Aggregating simply means presenting information in segments or categories like industry groups; anonymizing means removing information that can personally identify you from the data.
There are several ways we collect information about you.
Information that you personally give us.
Most of the personal information we have are those that you have given us yourself. You provide us personal information when you:
Information we collect during our relationship with you
We also collect information as you use our products and services, like when you:
We also collect personal information about you through other activities such as our market research initiatives, when you contract a service with us, when you visit and use our websites and mobile apps such as ePLDT Website, and from our subsidiaries, affiliates, third-party business partner, and from other sources to whom you have given your consent for them to share your information with us.
There are a variety of circumstances where we may need to share some of the information that you have provided to us. In these cases, we ensure that your personal information is disclosed on a confidential basis, through secure channels, and only in compliance with the Data Privacy Act.
We will never share, rent, or sell your personal information to third parties outside of ePLDT except in special circumstances where you may have given your specific consent for, and as described in this policy.
In some instances, we may be required to disclose your personal information to our agents, subsidiaries, affiliates, business partners and other third-party agencies and service providers as part of our regular business operations and for the provision of our products and services. This means we might share your information with:
See the list of our partners below:
Partners
ePLDT uses Google Analytics to analyze web traffic data, collect standard internet log information, and details of visitor behavior patterns. Data generated is not shared with any other party. Web traffic data collected and analyzed includes:
Read more about Google’s Privacy Policy here:
https://www.google.com/policies/privacy
ePLDT uses Fabric as a mobile platform with modular kits that can be mixed and matched to build the best apps. Fabric (and Google) are a data processor and processes personal data on behalf of ePLDT and ePLDT apps. Data generated is not shared with any other party. Below are the kits that ePLDT uses:
Read more about Fabric for Android’s Data Privacy here:
ePLDT uses SurveyMonkey for creating customer surveys in relation to ePLDT Products and Services. All survey data created on SurveyMonkey is owned by ePLDT and is treated by SurveyMonkey as private data (except if ePLDT have made the surveys available via a public link). Aside from personal information listed above, other data collected and analyzed includes:
Read more about SurveyMonkey’s Privacy Policy here:
The integrity, confidentiality, and security of your information are important to us. That’s why we strictly enforce our Privacy Policy within ePLDT and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. These are also designed to protect your information from other natural and human dangers.
We also put in effect the following safeguards:
We let you reach out to us in order to update your information securely to keep our records accurate.
ePLDT will not collect, use, or disclose your personal information for any purpose other than those identified in this Commitment, your Service Agreement or our Terms of Service, and any other purpose that you may have given your consent for.
For greater clarity, unless you provide specific consent, we will not:
You are afforded certain rights in relation to your personal data under the Data Privacy Act. We would like to ensure that we have your consent to continue to collect, use, and disclose your personal information for the purposes that we have identified. At the same time, we want you to know that you do have choices and can object or withdraw your consent and/or edit your consent preferences at any time.
If you wish to have access to your personal information in our records; or you think that such personal information we have of you is incomplete, not up-to-date, or otherwise inaccurate, you may get in touch with our Data Protection Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal information.
DATA PRIVACY OFFICER
L.V. Locsin Building, Makati Avenue, Makati City
What happens when there are changes in our Policy
From time to time, we may update our privacy policy and practices to comply with changes in applicable laws, to comply with government and regulatory requirements, to adapt to new technologies and protocols, to align with industry best practices, and for business purposes.
You will always be provided notice if these changes are significant and, if we are required by law, we will ensure to obtain your updated consent.
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