Privacy Policy
ePLDT, Inc. (“ePLDT”) respects our customers’ fundamental right to privacy, and we commit to taking great care in safeguarding your personal data. ePLDT has developed a Privacy Policy that aims to ensure that ePLDT adopts and observes appropriate standards for personal data protection in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 and its implementing rules and regulations. This Privacy Policy has been developed to inform you more specifically about the collection and processing we do of your personal data.
Why we collect your personal information.
1.) To create and nurture a relationship with you.
When you apply for any of our services, we collect personal information about you that will allow us to validate your identity and credit history for purposes of billing and collection of fees for the products and services that you avail from us. We will also process your personal information so we may assist you whenever you require after-sales customer care.
2.) To get to know you better.
We also collect personal information about you through other activities such as our market research initiatives, when you contract a service with us, when you visit and use our websites and applications, and from our affiliates and third-party business partners to whom you have given your consent for them to share your information with us.
3.) To improve our business and operations.
We analyze data about how you use our products and services to help us manage your account better, to ensure your fair use of our products and services, to monitor the quality and security of our technology, to train our staff, and to plan for our future growth. We do this so that we can continue to provide you with the best experience for the products and services that you avail from us.
4.) To continuously improve our products and services.
We analyze how you use our products and services so that we can understand how to improve them for your benefit. In all cases, we ensure to aggregate and anonymize this information so that you are never identified as an individual.
Aggregating means presenting information in segments or categories like industry groups. Anonymizing means removing information that can personally identify you from the data.
5.) To send you product recommendations.
From time to time, we will send you product recommendations that we think will interest you. We keep a record of the products and services that you avail from us so that we can gain a better insight of the kinds of products and services that would be relevant to you. We communicate these through our Sales Representatives. You can choose to unsubscribe from this communication anytime. Just let us know.
6. To interact with you on social media.
We place advertisements about our products and services on some of the most popular websites, social media, and Search platforms. From time to time, we may share information such as your mobile number, e-mail address, and cookies (from when you visit our websites) with the likes of Facebook and Google, to ensure that advertisements about our products and services are seen by you, as you browse their websites and apps.
7.) To comply with other legal and regulatory requirements.
We perform other activities and disclose data in cases where we are required to do so for us to comply with government laws, rules, or regulations and with other legal processes and orders.
Where we get Information.
There are several ways we collect information.
a. Information that you personally give us.
Most of the personal information we have are those that you have given us yourself. You provide us personal information when you:
- Apply for our services by filling out Online Interest Forms, Application Forms, Subscription Agreements, and other similar or related documents through any of our available channels (online, or through our Sales representatives);
- Get in touch with us to ask about something, file a complaint or request for service;
- Take part in our research and surveys;
- Become our Partner, Vendor, Contractor or Supplier;
- When you visit our offices or data centers;
- When you visit or use our website; and/or
- When you apply for job with us.
b. Information we collect during our relationship with you.
We also collect information as you use our products and services, like when you:
- Contract a service with us;
- Use our network, facilities and services;
- Use our apps, websites, and self-service channels and portals; and/or
- Join our events or programs.
c. Information we collect from other sources.
We also collect information from commercially or publicly available sources like published directories and public documents. We may also obtain your personal information from third parties and from other sources whom you have authorized to disclose your information or are otherwise lawfully permitted to share your information.
d. Third-party technologies
ePLDT uses Google Analytics to analyze web traffic data, collect standard internet log information, and details of visitor behavior patterns. Data generated is not shared with any other party. Web traffic data collected and analyzed includes, user visits, behavior flow, geographic locations, sessions by device, sessions by browser & OS.
To opt-out of participating in Google Analytics data, follow the instructions here: https://tools.google.com/dlpage/gaoptout
Read more about Google’s Privacy Policy here: https://www.google.com/policies/privacy/
ePLDT uses Fabric as a mobile platform with modular kits that can be mixed and matched to build the best apps. Fabric (and Google) are a data processor and processes personal data on behalf of ePLDT and ePLDT apps. Data generated is not shared with any other party. Below are the kits that ePLDT uses:
- Crashlytics for weight crash reporting solution – crash reports
- Answers for real-time statistics on how ePLDT apps are being used – active user numbers, session length, stability rating, retention, user behavior and engagement.
Read more about Fabric for Android’s Data Privacy here: https://docs.fabric.io/android/fabric/data-privacy.html